Graphique
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Shipping and Delivery

Last updated: 12 October 2026

Every Graphique order is made for you, so delivery happens in two steps: we produce your souvenirs after you approve your design preview, then a Lalamove or Grab rider brings them to you.

Where we deliver

We deliver within Cavite and Metro Manila. Ordering for somewhere else? Message us before you order and we will tell you what we can do.

How long it takes

  • Design preview: after you order, we lay out your design and send a free preview through the contact channel you chose at checkout.
  • Production: 10 to 14 working days after you approve your preview. Production does not start until you approve, so the sooner you send your design details and approve, the sooner your order is ready.
  • Delivery: when your order is ready, we message you to agree on the delivery date and time.

Need it sooner? Rush orders are possible for a small fee. Ask us before you order so we can confirm the date.

Delivery fees

Shipping shows as ₱0 at checkout because you pay the delivery fee directly to the Lalamove or Grab rider, not to us. The fee depends on the distance and the vehicle your order needs, and the app shows it before the booking is made.

Booking the rider

  • We book it for you: tell us the address and a time when someone can receive the order, and we book the rider and send you the tracking link.
  • You book it yourself: book a Lalamove or Grab pickup from our location in General Trias, Cavite, at a time we agree on. We will send you our map pin.

Receiving your order

  • Please make sure the delivery address is complete and that someone is there to receive the order. If a delivery fails because no one can receive it, the cost of booking again is yours.
  • Check your order when it arrives. If anything is damaged, wrong or missing, contact us within 48 hours with photos, as described in our Returns and Refunds policy.
  • If you booked the rider yourself, damage during the trip is claimed through the Lalamove or Grab app. We will send you our packing photos to support your claim.

Delays

Typhoons, floods, holidays and rider availability can delay a delivery. If anything puts your date at risk, we will tell you as soon as we know and agree on a new date with you.

Contact us